Frequently Asked Questions
Everything you need to know about your Orris Labs experience.
Are Orris Labs products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Currently, we ship to over 25 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Orris Labs is committed to ethical beauty; we never test on animals and all of our ingredients are 100% vegan-friendly.
How should I store my skincare products?
To maintain the potency of our active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.